Kalmar Solutions Manager, Service Business Design in Helsinki, Finland

Manager, Service Business Design

We are looking for a

Manager, Service Business Design

with the purpose to define and develop a customer value focused service development process, owning the development process and to lead service development projects.

In this position you will report to Vice President, New Service Business Concepts and will work with the Kalmar Services organisation, especially with the Digital development teams, Market Intelligence, and in addition with our customers, front line units, and product lines.

Key responsibilities

  • Defining and developing a customer-focused service business development process and operating model utilising the service design methodology

  • Owning the service business development process

  • Running the new services conceptualisation process which includes validation of new business concepts with customers in the early stage of development

  • Identifying new service business opportunities together with Market Intelligence and Digital development teams, other internal stakeholders and customers

  • Validating new service business concepts with external and internal customers

  • Active participation in the development of Kalmar’s digital customer experience (e.g. MyKalmar, eCommerce) and user experience of frontline tools

  • Supporting other internal teams with service design approach

Our expectations

In order to be successful in this position we believe you fulfil the following criteria:


  • Master’s degree in design, business / industrial management, engineering, information technology or similar


  • At least 5 years of working experience, in service business and/or heavy machinery industry

  • Business development experience in the field of digital services relevant to heavy machinery industry

  • Experience in agile business development, service conceptualisation, service design and customer co-creation processes

  • Experience in developing new (digital) services


  • Customer service mindset

  • Excellent spoken and written communication skills

  • Driven by new value creation for customers

  • Capability to understand, identify and crystallize customer needs and hidden needs

  • Understanding of how to apply design thinking and service design methodologies in heavy machinery industry to create new services

  • Understanding of how to create service concepts that deliver customer value

  • General IT skills, understanding of field service tools, ERP systems, IoT platforms, and other systems and platforms used in service business

  • A thorough knowledge of the business processes and operations in area of responsibility

  • Ability to work under pressure to keep agreed deadlines

  • Ability to work in international environment

  • Fluent in English, preferably also in Finnish or Swedish (written and spoken)

Key success factors

  • Creating new concepts bringing value to external and internal customers

  • Defining the new development process including collaboration with selected pilot customers to validate the developed concepts

  • Capability to define new way of working and to introduce the method to the organisation

  • Succeeding in stakeholder relationship management

The office location for this job is in Helsinki or Tampere, Finland or in Ljungby, Sweden.

More information

For further information please contact Lasse Eriksson, Vice President, New Service Business Concepts at lasse.eriksson@kalmarglobal.com or mobile +358 50 3841715 on Fri 7 July at 15.30-17.00 and Wed 19 July at 12:00-14:00 (Finnish time).

Please submit your application, CV and salary request via apply now by 7 August, 2017.

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Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com

Kalmar is part of Cargotec. Cargotec's sales totalled approximately EUR 3.5 billion in 2016 and it employs over 11,000 people. Cargotec's class B shares are quoted on Nasdaq Helsinki Ltd under symbol CGCBV. www.cargotec.com

Job overview

Position: Manager, Service Business Design

Location: Finland, Helsinki, Tampere

Type: Permanent

ID: 14312

Posted: 04.07.2017

Apply by: 07.08.2017