Kalmar Solutions Lead, Service Tools Development in Tampere or Helsinki, Finland

Lead, Service Tools Development

We are looking for a

Lead, Service Tools Development

to develop global SAP ERP environment and IT tools in Kalmar Services, both for frontline units and end customers.

In this position you will work closely with Kalmar Services teams, Central and Frontline, Cargotec SAP Solution coordinators and key-users, Kalmar IM organization, Cargotec CSC and ONE Programme organization and application and SAP service providers.

Key accountabilities

Kalmar Services global SAP solution and IT tools development projects, training and support, and overall responsibility of the MyKalmar portal, including user experience, architecture and development.

Service tools development

  • Responsible for development of ease of use functionalities of digital tools used by frontlines, aiming at increased efficiency and increased payback of investments in tools and platforms, and wider usage of the tools

  • Identifying bottlenecks and pain points of frontline units in using the tools (e.g. SAP)

  • Providing insight of opportunities that SAP tools have and identifying development needs

  • Conducting surveys, user studies and evaluations with frontlines, capturing development ideas and prioritizing them

  • Proposing development plans based on findings, project planning and execution

  • Compiling material for and conducting training in use of the applications

  • Conceptualization of simple dashboards/reports that support frontlines to drive the business better based on analyzed data (from data to actionable insights)

  • Managing MyKalmar conceptualization and development, business ownership of the portal overall

  • Identifying business process improvements and changes and collecting and specifying change requirements for the application that will better support the processes

  • Conducting and coordinating testing of application changes

  • Responsible for reporting the overall progress of development to various stakeholders, including Kalmar Services management and PMO, project steering groups, participating frontline units, line manager, etc.

Position requirements


  • Commercial or Technical Bachelor’s or Master’s Degree preferred.


  • At least 5 year experience of ERP and other digital applications development and project work.


  • Customer service mindset and good communication skills.

  • Analytical, detail oriented with a focus on solving problems.

  • Good understanding of project management and implementation processes.

  • A thorough knowledge of the business processes and operations in the area of responsibility.

  • Understanding of change management practices.

  • Ability and authority to bring together different stakeholders and funnel Kalmar Services business requirements in the global solution framework.

  • Strong communication capability in English.

The office location for this job is in Helsinki or Tampere, Finland.

More information

For further information please contact Lasse Eriksson, Vice President, New Service Business Concepts at lasse.eriksson@kalmarglobal.com or mobile +358 50 3841715 on Fri 7 July at 15.30-17.00 and Wed 19 July at 12:00-14:00 (Finnish time).

Please submit your application, CV and salary request via apply now by 11 August, 2017.

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Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com

Kalmar is part of Cargotec. Cargotec's sales totalled approximately EUR 3.5 billion in 2016 and it employs over 11,000 people. Cargotec's class B shares are quoted on Nasdaq Helsinki Ltd under symbol CGCBV. www.cargotec.com

Job overview

Position: Lead, Service Tools Development

Location: Finland, Tampere or Helsinki

Type: Permanent

ID: 14335

Posted: 06.07.2017

Apply by: 11.08.2017