Philips Field Service Engineer - X-ray in Vantaa, Finland
Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Works on problems of moderate scope where the analysis of data requires a review of a variety of factors using Root Cause Analysis.
The development of the solution requires a multi-disciplinary approach and knowledge of basic principles, theories and concepts.
Formulates the solution for (technical) partial problems by combining previous experiences based upon technical analysis and (feasibility) studies.
May lead small projects, managing a small number of people. Typically requires a Bachelor’s degree and < 5 years of related experience.
Philips is a leading health technology company with sales in 2016 of EUR 17.4 billion. Our mission is improve people's lives through meaningful innovation. The company offers excellent training for the position, inspiring working conditions with innovative solutions, good employment benefits, flexible working procedures, and looks after the well-being of its employees. This is an opportunity to put your expertise to use as part of a committed and goal-driven team, where people really enjoy their work.
Responsible of the installation, maintenance and repair of the x-ray imaging equipment
Main modalities to work with are dXR and iXR imaging equipment
Give technical and sales support to sales, especially during the presales phase
Acts according the Philips and Authority rules in all actions taken
Responsible for carrying out the Field Change Order updates in given time
Reports all demanded actions according to the Authority and Philips claims
Responsibility against the compliancy regulation
Responsible to keep own know-how updated at all times
Your main location will be the Helsinki region, where you will belong to a team of 10 FSE’s, and report directly to the Service Delivery Manager for the region.
When working at Philips you will be part of a culture where demands are high and opportunities great. We believe that our new Field Service Engineer will excel in this environment and be a part of Philips’ development forward.
We are looking for
Technical basic education: technician, engineer or equivalent
Min 3 years of relevant experience of technical service work, especially repairing electro-mechanic equipment
Knowledge and understanding of the IT- techniques, PC techniques, electronics, mechanics and working face to face among the customers
The former experience of working as a service engineer with imaging systems is an advantage
Fluent in Finnish and English
Willing to travel, flexible to work outside office hours, driving license is a must
Ability to work simultaneously with many open service calls and sales support cases
High co-operative skills, ability to work alone and as a part of the team
Punctual in finishing the open tasks
Social and communicative attitude