Oracle Customer Support with Swedish and other Scandinavian languages in Finland

Customer Support with Swedish and other Scandinavian languages

Preferred Qualifications

ORACLE'S GLOBAL SUPPORT TEAM - MICROS PRODUCT SUPPORT (external)

As a member of the Support organization, you will resolve

post-sales customer inquiries via phone and electronic means. Your focus is to

provide first level customer support service for Hotel customers, including

product configuration issues, triage and confirming contracts.

In this role, you will provide guidance and real time

resolution on a wide range of technical and non-technical Hotel customer issues

including, but not limited to: Property Management product compatibility and

configuration, license reconciliation, support entitlements and validation,

invoice and shipping inquiries, electronic support troubleshooting and product

availability.

Handle open service requests that are dispatched, implement

fixes, and document the case for escalation), analyze the hardware or software

problem and write case notes in the tracking system.

Support may be delivered via electronic channels (web,

e-mail, etc.) or phone. Position may work in a call center environment as

needed.

Also, you will be the point of contact for new customers,

introducing and educating them on Oracle MICROS Hotel Systems as a whole. You will also have the opportunity to gain

knowledge of specific product areas within our core technologies and/or

applications.

Prior working knowledge of Oracle MICROS Hotel Property

Management Systems, or the desire to quickly learn about Oracle-Micros Hotel

products is preferred. In addition, you

will need to understand the use of operating systems, hardware environments,

software, networking, Oracle Micros products and how they all interrelate in a

Hotel customer environment.

An ideal candidate will demonstrate excellent communication

skills, be an effective team player, and will demonstrate commitment to

ensuring customer success. Associates degree or equivalent combination of

education and experience. Experience with Oracle Micros systems or a Property

Management Hotel system is preferred.

  • Available for

varied hours/shifts in 24-hour /365 days year setting.

Language Skills : Swedish, English and all other

Scandinavian languages is a plus (Norwegian, Finnish, Danish)

As a member of the Support organization, your focus is to

deliver post-sales support and solutions to the Oracle customer base while

serving as an advocate for customer needs. This involves resolving post-sales

non-technical customer inquiries via phone and electronic means, as well as,

technical questions regarding the use of and troubleshooting for our Electronic

Support Services. A primary point of contact for customers, you are responsible

for facilitating customer relationships with Support and providing advice and

assistance to internal Oracle employees on diverse customer situations and

escalated issues.

In this role, you will provide guidance and real time

resolution on a wide range of technical and non-technical customer issues

including, but not limited to: product compatibility and configuration, license

reconciliation, support entitlements and validation, invoice and shipping

inquiries, electronic support troubleshooting and product availability. Also,

you will be the point of contact for new customers, introducing and educating

them on Oracle as a whole. You will also have the opportunity to gain knowledge

of specific product areas within our core technologies and/or applications.

Prior working knowledge of or the desire to quickly learn

about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web,

internal knowledgebase, MSOffice tools and our Electronic Support Service

Offerings. In addition, you will need to understand the use of operating

systems, hardware environments, software, networking, Oracle products and how

they all interrelate in a customer environment. Bachelors degree, an ideal candidate

will demonstrate excellent communication skills, demonstrate prior abilities to

be an effective team player, and will demonstrate commitment to ensuring

customer success.

Oracleis an Equal Employment Opportunity Employer. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, national origin, sexual orientation, gender identity, disability andprotected veterans status or any other characteristic.

As part of Oracle’s employment process candidates will be required tocomplete a pre-employment screening process, prior to an offer being made. Thiswill involve identity and employment verification, salary verification,professional references, education verification and professional qualificationsand memberships (if applicable).

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. Bachelors degree, an ideal candidate will demonstrate excellent communication skills, demonstrate prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.

Job: Support

Location: Finland

Job Type: Regular Employee Hire

Organization: Oracle