Hologic Field Service Engineer Finland in Finland

Field Service Engineer Finland (Job Number: 170788)

Description

Primary Function

A Field Service Engineer to perform direct service activities on Hologic DIAGNOSTICS products in the field, mainly for the Finland region.

The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

DUTIES & RESPONSIBILITIES:

The Field Service Engineer duties listed below require approx 40% travel within the designated region and 60% within the rest of Scandinavia

  • Install instruments at customer sites

  • Provide instrument and sample preparation training to customers.

  • Provide emergency service and repairs and Preventative Maintenance as requested by customers.

  • Planning of laboratory design for new instrument installations

  • Liaising with customer IT departments and assisting with information systems installations and troubleshooting.

  • Maintenance and accuracy of assigned inventory.

  • Supporting marketing activities such as exhibitions.

  • Special assignments and administrative duties as directed by Field Service Manager or designate.

  • Communicate and document customer feedback to Field Service Manager and/or appropriate departments.

  • Promote service agreements to customers.

  • Perform other assigned duties as required.

  • Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms, Field Service Reports.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Knowledge/Skills:

  • Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines.

  • Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems.

  • Strong interpersonal and customer satisfaction skills.

  • Similar/comparable customer based laboratory environment

  • Effective Time Management Skills.

Communication:

  • Professional and effective internal and external communication skills.

  • Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers.

Computer/Software/Instrumentation:

  • Proficient use of Microsoft products (Word, Excel, Outlook).

  • Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)

  • Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.

There has never been a more exciting time to join us. Bright people, working together to pioneer advances in human health care, have created Hologic's success. Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful.

We are rapidly growing and yet we have never been more focused – on our people, on our growth, on our future.

The Science of Sure.

Agency And Third Party Recruiter Notice

Agencies that submit a resume to Hologic must have a current, executed Hologic Agency Agreement signed by a member of the Talent Acquisition Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent via the Hologic Taleo portal, under these terms or they will not be considered and will be wholly owned by Hologic.

Primary Location: Finland

Organization: International Service

Schedule: Full-time

Shift: Day Job

Travel:

Job Posting: Jun 28, 2017, 9:39:23 AM