General Electric Intern - Customer Care Consultant in Helsinki, Finland
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
In this role, you will be acting as first level support in Healthcare Digital Helpdesk for B2B customers. The employee will deliver first level support to our customers using case management tool and its capabilities. He/She will also do other activities related to Digital solutions provided by GE Healthcare.
This is a part time job on hourly basis average 20 hrs a week starting as soon as possible. For Summer period full time 37,5 hrs a week.
Monitor incoming incident cases and service requests
Do first level support to Digital solutions based on information from the cases
Frequent customer communication about case status
Escalate cases to experts when needed
Cooperation over different functions within Healthcare Digital organization
Do small IT and other tasks like configuration and coding system updates to Healthcare Digital solutions
Help to maintain demo environment for Digital solutions
Suitable for example to Master’s or Bachelor’s student in IT
Capable to work around the year in office hours (Exact working time will be agreed with the selected candidate, GE will be flexible what it comes to studies in case a student is selected)
Willingness to learn and grow in the role
Good communication skills and willingness to call customers to get additional information to cases.
Willingness to actively take responsibilities of tasks in hand
Fluency in Finnish language
Fluency in English language
Prior customer facing experience
General understanding B2B Digital/IT solutions
Knowledge of SQL and programming is advance
Knowledge of Server and client environments and their virtualization is advance
For further inquiries about the Intern position, please contact the hiring manager (Services Director Finland) Ari Mäkeläinen (email@example.com)
Please send your application and CV to us via www.ge.com/careers (choose country Finland) no later than 15th March 2018
Locations: Finland; Helsinki
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.